From Understanding to Managing Conflict Successfully
From understanding to managing conflict successfully
When we deal with conflicts, our success will depend on understanding conflict in general, and on the tools we have developed to handle these challenging situations. To a large extent, it will also depend on how far we are aware of our own attitudes towards conflict.
In this session, we will define what conflict is, and explore how varying attitudes towards conflict may affect communication within a group or an organisation. We will also analyse some example situations of confrontation to see where successful conflict management starts
Ania Kolbuszewska has been involved in English language teaching and training for nearly 30 years. Throughout her carreer she has worked as a teacher, trainer, academic manager and school director. Currently, Ania works as a freelance language coach, trainer and educational consultant. She has trained teachers of English as well as German, Spanish and French. More recently she has also been training trainers and academic managers as well as providing business and academic consultancy for private language schools and public schools in Poland, where she is based, and internationally. A former Eaquals Board member and Director of Eaquals Accreditation and Consultancy Services, she now continues to work as an inspector for this international quality assurance organisation. She is the author of the “Eaquals Self-help Guide to Teacher Development” and co-author of Eaquals management competency framework. Ania is a founder member of IATEFL Poland and a member of Leadership and Management SIG of IATEFL.
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