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Complaint

May 22, 2023 @ 2:00 pm - 3:00 pm BST

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Discussion Topics

Understanding complaints

  1. What is a complaint? Can you give an example?
  2. How often do you find yourself complaining, and why?
  3. What are some common things that people often complain about?
  4. Can you recall a time when you made a complaint? What happened?
  5. How do you feel when other people complain to you?

Making and responding to complaints

  1. How do you usually make a complaint when you’re not satisfied with a product or service?
  2. What do you think are some important things to keep in mind when making a complaint?
  3. Can you share an experience when your complaint was handled well by the other party?
  4. How do you usually respond when someone complains to you?
  5. Do you think there are more productive ways to express dissatisfaction than complaining? If so, what are they?

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Details

Date:
May 22, 2023
Time:
2:00 pm - 3:00 pm BST

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Session Category: