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Complaint
May 22, 2023 @ 2:00 pm - 3:00 pm BST
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Discussion Topics
Understanding complaints
- What is a complaint? Can you give an example?
- How often do you find yourself complaining, and why?
- What are some common things that people often complain about?
- Can you recall a time when you made a complaint? What happened?
- How do you feel when other people complain to you?
Making and responding to complaints
- How do you usually make a complaint when you’re not satisfied with a product or service?
- What do you think are some important things to keep in mind when making a complaint?
- Can you share an experience when your complaint was handled well by the other party?
- How do you usually respond when someone complains to you?
- Do you think there are more productive ways to express dissatisfaction than complaining? If so, what are they?
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